Innovation

Workforce Survey
NESA is committed to the ongoing advancement and development of the employment services workforce. The Australian employment services frontline service delivery staff, are dedicated to assisting participants and employers. This is a challenging and complex role but one that brings great satisfaction. Understanding the workforce enables NESA to deliver targeted and effective capability support to the sector.
NESA’s Employment Services Workforce Survey
The Employment Services Workforce Survey aims to:
- Gather evidence about the skills, experience and diversity of the workforce.
- Provide insights on changes and trends in the workforce.
- Use the evidence and insight to inform effective capacity building strategies.


The 2022 Employment Services Workforce Survey builds on the information gained through the 2016 and 2018 surveys and forms an important part of the wider body of qualitative and quantitative research used to both inform and advance the sector.

Employment
Services Institute
NESA’s Employment Services Institute (ESI) develops professionalism and capability across Australia’s employment services workforce, boosting service quality and outcomes for participants, employers and supports the achievement of provider organisations and government policy objectives.
ESI membership is open to all practitioners who work or aspire to work in employment services or related sectors, with members agreeing to adhere to a Code of Ethics and to participate in continuing professional development.
ESI membership categories set professional standards that provide a framework for career development in the sector, and are based on attaining relevant experience, skills and qualifications.
Professional
Development
NESA’s professional development program is a critical part of the support offered to the Australian employment services sector.
NESA offers professional development through a diverse expert panel of trainers that is tailored to the unique needs and service delivery environment of the Australian employment services sector.
In 2022-2023 NESA offered a comprehensive and responsive professional development agenda. NESA continued to offer a public professional development program as well as tailored programs to meet individual organisations workforce development needs.

NESA’s 2022 – 2023 public Professional Development program included our highly successful webinar series which delivered:

Celebrating Innovation &
Best Practice
NESA recognises the transformative effect that the dignity of paid work and secure ongoing employment can make to someone’s life.
NESA Awards for Excellence acknowledge and celebrated the significant achievements of employment services providers, employment consultants and outstanding participants.
Annually, the Awards are presented in three core categories – Achiever of the Year, Employment Consultant of the Year and Champion Employer of the Year – with a fourth Bright Star award presented at the judges’ discretion.